We’re committed to finding the right bike for you. It’s why we:
– Offer a free personal sizing service with every bike bought in-store
– Price Match
Which is why when you buy a bike from us, if it’s not the one for you, you can change it within 30 days even if you’ve ridden it. No questions asked.
• If you are not happy with your bike for any reason, return it within 30 days in any condition as long as it is clean and isn’t broken (i.e. worn tyres & brake pads are acceptable – buckled wheels, crash damage, broken components or a cracked frame are not)
• The guarantee can be used only once on each new bike purchase
• Exchanges under this guarantee can be done in store, but cannot be done online or over the phone
• Refunds are not possible under the guarantee. We will exchange your bike on the following basis:
─ Cash or card transactions will be exchanged on a like-for-like basis. If the exchange bike is cheaper, the difference will be issued on an Cycle Factory Voucher
─ Finance transactions will be exchanged on a like-for-like basis. Should you wish to exchange for a more expensive bike, the difference can be paid in cash or card at the point of exchange. The terms of these transactions means we cannot offer any form of refund if the exchange bike is cheaper.
• To exchange your bike, bring it and your original receipt to Cycle Factory Shop within 30 days of purchase